If your web site downtime is more than a cumulative 3.6 hours per month, we will credit the amount of downtime over 3.6 hours to your next quarter hosting fees. Downtime is referred to as our network equipment being down. We do not possess control over the Internet; therefore we cannot guarantee that you will be able to access your site due to circumstances beyond our control. We guarantee that our network will be up and functioning 99.5% of the time per month. We feel a safety net of .5% each month allows us time for repairs and unforeseen events that may arise.