If your web site downtime is more than a
cumulative 3.6 hours per month, we will credit the amount of
downtime over 3.6 hours to your next quarter hosting fees.
Downtime is referred to as our network equipment being down.
We do not possess control over the Internet; therefore we
cannot guarantee that you will be able to access your site
due to circumstances beyond our control. We guarantee that
our network will be up and functioning 99.5% of the time per
month. We feel a safety net of .5% each month allows us time
for repairs and unforeseen events that may arise.